Last Updated: August 21, 2026
At Rise d’Essence, operated by TAUSEEF KHAN / GlowScent, we aim to deliver your fragrance orders safely and within the estimated delivery timelines provided below.
This Shipping & Delivery Policy explains our delivery areas, processing times, shipping timelines, delivery charges, and the circumstances that may affect delivery.
Orders are processed after successful order confirmation and payment verification.
We generally process and prepare orders for dispatch within 1–2 business days.
Orders placed on weekends or public holidays may be processed on the next available business day.
Processing times may be longer during:
Public holidays
Sales and promotional periods
Product launches
Unusually high order volumes
Circumstances outside our reasonable control
Customers will receive relevant order or shipping updates using the contact information provided at checkout.
We offer delivery within Pakistan through available courier and delivery services.
The estimated delivery timeframe for local orders is:
3–5 business days after dispatch.
Delivery times may vary depending on the destination, courier availability, weather, public holidays, and other circumstances outside our control.
Remote or less accessible areas may require additional delivery time.
We may provide international delivery to selected countries and destinations where our courier and logistics services are available.
The estimated international delivery timeframe is:
7–14 business days after dispatch.
International delivery times are estimates and may vary depending on:
Destination country
Customs clearance
Import procedures
Local courier services
Weather conditions
Public holidays
Flight or transportation delays
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control
Certain countries or locations may not be eligible for international delivery.
If international delivery is unavailable for a particular destination, the customer will be informed where reasonably possible.
Shipping charges may vary depending on:
Delivery location
Order size or weight
Delivery method
Destination country
Applicable courier charges
The applicable shipping charges will be displayed or communicated during the checkout process before the order is completed.
Where applicable, international customers may also be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.
International orders may be subject to customs duties, taxes, import charges, or other fees imposed by the destination country.
These charges are determined by the relevant authorities and are generally outside the control of Rise d’Essence.
Unless explicitly stated otherwise at checkout, any customs duties, import taxes, clearance charges, or other destination-country fees are the responsibility of the customer.
Customers are responsible for ensuring that the ordered products can legally be imported into their destination country.
Where tracking is available, customers may receive tracking information after their order has been dispatched.
Tracking information may take some time to become active after the courier receives the shipment.
Customers should use the tracking information provided to monitor the progress of their shipment.
Customers are responsible for providing accurate and complete shipping information when placing an order.
This includes:
Full name
Complete delivery address
City
Postal/ZIP code where applicable
Active phone number
Email address
If incorrect or incomplete information causes a delivery failure, delay, return, or additional shipping charge, the customer may be responsible for the resulting costs.
If an order is returned to us because of an incorrect address or failure to receive the shipment, we may contact the customer to arrange further delivery.
Additional shipping charges may apply for re-delivery.
Our stated delivery timelines are estimates and are not guaranteed delivery dates.
Delivery may take longer due to circumstances including:
Courier delays
Severe weather
Public holidays
High shipment volumes
Customs clearance
Transportation disruptions
Incorrect delivery information
Security or regulatory restrictions
Events outside our reasonable control
We will make reasonable efforts to assist customers in resolving delivery issues.
If an order appears to be lost during delivery, please contact us using the information below.
We may contact the relevant courier or delivery provider to investigate the shipment.
Depending on the outcome of the investigation, we may provide an appropriate solution, which may include replacement or refund where applicable.
Customers should provide their order number and any available tracking information when reporting a lost shipment.
If your order arrives damaged, please contact us as soon as possible after delivery.
Customers may be asked to provide:
Order number
Photographs of the damaged product
Photographs of the outer packaging
Photographs of shipping labels
Other information reasonably required to investigate the issue
Do not discard the packaging until the issue has been reviewed, as it may be required for the courier investigation.
If the product is confirmed to have been damaged during delivery, we will review the matter and provide an appropriate solution in accordance with our Refund & Return Policy.
A delivery may be considered completed when the courier’s tracking system confirms delivery to the address provided by the customer.
If the tracking information states that an order has been delivered but the customer cannot locate the package, the customer should contact us as soon as possible.
We may request additional information and may contact the courier to investigate the matter.
If a courier attempts delivery but cannot complete the delivery because the customer is unavailable, the address is incorrect, or the customer does not respond to the courier, the courier may attempt redelivery or return the package to us depending on its procedures.
Additional delivery charges may apply if a shipment needs to be re-dispatched because of circumstances caused by the customer.
Customers may request cancellation of an order before the order has been processed or dispatched.
To request cancellation, contact us as soon as possible after placing the order.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
For complete cancellation and refund conditions, please refer to our Terms & Conditions and Refund & Return Policy.
Customers should verify their delivery information before completing checkout.
If you need to change your delivery address after placing an order, contact us immediately.
We will try to accommodate address changes where the order has not yet been dispatched.
Once an order has been dispatched, changing the delivery address may not be possible and may depend on the courier’s policies.
International delivery may not be available to every country or location.
Certain destinations may have restrictions relating to:
Import regulations
Customs requirements
Courier availability
Product restrictions
Local laws
Transportation requirements
If we are unable to ship an order to a particular destination, we may contact the customer and provide an appropriate solution.
If you have questions regarding shipping, delivery, tracking, delays, damaged shipments, or delivery issues, please contact us.
Brand: Rise d’Essence
Legal Business / Proprietor: TAUSEEF KHAN / GlowScent
Email: businessdessence@gmail.com
Phone: +92 3302150729
Registered Business Address:
Mohallah Hawapur Dhoke City, P.O. Khas Formali, Tehsil Hazro, District Attock, Pakistan
Business / Office Address:
Office No. 1095, Opposite MCB Bank, Street 32, Clifton Block 1, Karachi, Pakistan
We are committed to providing reliable delivery services and keeping our customers informed throughout the order and delivery process.
Order Processing: 1–2 business days
Pakistan Delivery: 3–5 business days after dispatch
International Delivery: 7–14 business days after dispatch
Delivery times are estimates and may vary depending on the destination, courier, customs, weather, public holidays, and other circumstances outside our reasonable control.
