Shop with confidence with our simple return and refund policy, designed to give you peace of mind with every fragrance purchase.
Last Updated: August 21, 2026
At Rise d’Essence, operated by TAUSEEF KHAN / GlowScent, we want you to feel confident when purchasing our fragrances. We carefully inspect and package our products before dispatch.
If you experience an issue with your order, this Refund & Return Policy explains when a return, replacement, exchange, or refund may be available.
To be eligible for a return:
The return request must be submitted within 10 days of delivery.
The order must be verifiable through an order number or other proof of purchase.
The product must meet the eligibility conditions described in this policy.
The product must be returned according to the instructions provided by our customer support team.
For hygiene and product safety reasons, perfume products should generally be unopened and unused unless the product was received damaged, defective, incorrect, or otherwise qualifies for a refund or replacement.
Returns that do not meet the applicable conditions may be rejected.
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.
To help us investigate the issue, we may request:
Order number
Customer name
Description of the issue
Clear photographs of the product
Photographs of the packaging
Other information reasonably required to verify the claim
After reviewing the request, we may provide an appropriate solution, including:
Replacement
Exchange
Refund
Another appropriate resolution
The final resolution will depend on the nature of the issue and the circumstances of the order.
Because perfume is a personal and hygiene-sensitive product, opened or used perfume products are generally not eligible for return or exchange.
However, this restriction does not apply where the product is:
Defective
Damaged during delivery
Incorrectly supplied
Otherwise covered by applicable consumer rights or our approved refund policy
Customers should contact us before returning any product.
If you change your mind about a fragrance after receiving it, you may request a return within 10 days of delivery, provided that the product is unopened, unused, and in its original condition.
Opened or used fragrances generally cannot be returned due to hygiene and product safety considerations.
Unless required by applicable law, the following may not be eligible for return:
Opened or used fragrances
Products damaged after delivery due to customer handling
Products purchased from unauthorized sellers
Promotional or clearance products where the product listing clearly states that they are non-returnable
Gift cards or other products specifically identified as non-returnable
Nothing in this policy is intended to remove any mandatory consumer rights that apply under applicable law.
To request a return, replacement, exchange, or refund, contact our customer support team within 10 days of delivery.
Email: businessdessence@gmail.com
Phone: +92 3302150729
Please provide:
Your full name
Order number
Product name
Date of delivery
Reason for the return or refund
Clear photographs or other supporting information where applicable
Please do not send any product back without contacting us first.
Our team will review your request and provide return instructions if the request is eligible.
Return shipping responsibility depends on the reason for the return.
If a product was received damaged, defective, or incorrect due to an error on our part, we may provide an appropriate solution regarding return shipping costs.
For eligible change-of-mind returns, the customer may be responsible for return shipping costs unless otherwise stated by us or required by applicable law.
Once an approved return has been received and inspected, we will notify the customer regarding the outcome.
If the refund is approved, the refund will normally be issued through the original payment method where possible.
Once a refund has been approved, we will initiate the refund within 3–4 business days.
After we initiate the refund, the time required for the amount to appear in the customer’s account may depend on the relevant payment provider, bank, card network, or financial institution.
Customers should allow additional processing time where required by their payment provider.
Original shipping charges may be non-refundable unless:
The product was damaged or defective;
The wrong product was supplied;
The issue occurred due to an error on our part; or
A refund of shipping charges is otherwise required by applicable law.
In certain circumstances, a partial refund may be offered.
This may apply where:
Only part of an order qualifies for a refund;
A product is returned in an incomplete condition;
The product has been used beyond the permitted conditions;
Packaging has been damaged after delivery;
The circumstances otherwise justify a partial refund.
The applicable refund amount will be communicated after the request has been reviewed.
Where appropriate, we may offer an exchange or replacement instead of a refund.
Replacement or exchange availability depends on:
Product availability
The nature of the issue
Condition of the returned product
Eligibility under this policy
If the requested replacement product is unavailable, we may offer an alternative product or refund where applicable.
Customers who wish to cancel an order should contact us as quickly as possible.
Cancellation is available before the order has been processed or dispatched.
Once an order has been processed or dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
Customers should contact us immediately after placing an order if they wish to cancel it.
Orders are processed and dispatched according to the shipping information provided on our website and during checkout.
Estimated delivery timeframe: 3–5 business days after dispatch.
Estimated delivery timeframe: 7–14 business days after dispatch.
Delivery timelines are estimates and may be affected by:
Courier delays
Weather conditions
Public holidays
Incorrect delivery information
Customs procedures
Import restrictions or clearance delays
Other circumstances outside our reasonable control
The applicable shipping charges and estimated delivery information will be displayed or communicated before the order is completed.
If your order is delayed, lost, damaged, or marked as delivered but you have not received it, please contact us.
We may work with the relevant delivery provider to investigate the issue and determine the appropriate resolution.
Customers are responsible for providing accurate and complete delivery information at checkout.
We reserve the right to investigate refund, return, replacement, and exchange requests.
Repeated, fraudulent, misleading, or abusive claims may result in rejection of a request and, where appropriate, restriction of future purchases.
We may request reasonable evidence to verify a claim.
If a payment has been successfully charged but the corresponding order is cancelled or cannot be fulfilled, any eligible refund will normally be processed through the original payment method where possible.
The refund will be initiated within 3–4 business days after the refund has been approved.
The time required for the refund to appear in the customer’s account may depend on the customer’s bank or payment provider.
Payments made through online payment providers may be processed by third-party payment service providers.
Once we initiate an approved refund, the final processing and settlement time may depend on the relevant payment provider, bank, card network, or financial institution.
Rise d’Essence cannot guarantee the exact date on which a refunded amount will appear in a customer’s account after the refund has been initiated.
We may update this Refund & Return Policy from time to time to reflect changes in our products, services, business practices, payment methods, or applicable laws.
The latest version will always be published on this page with the updated date.
We encourage you to review this page periodically to stay informed about our refund and return procedures.
For questions regarding returns, refunds, exchanges, replacements, cancellations, or delivery issues, please contact us.
Brand: Rise d’Essence
Legal Business / Proprietor: TAUSEEF KHAN / GlowScent
Email: businessdessence@gmail.com
Phone: +92 3302150729
Registered Business Address:
Mohallah Hawapur Dhoke City, P.O. Khas Formali, Tehsil Hazro, District Attock, Pakistan
Business / Office Address:
Office No. 1095, Opposite MCB Bank, Street 32, Clifton Block 1, Karachi, Pakistan
We are committed to handling eligible refund and return requests fairly and providing our customers with a reliable shopping experience.
Your satisfaction matters to us. We want you to feel confident when shopping with Rise d’Essence.
If something is not right with your order, please contact us and our team will review the matter and work toward an appropriate solution.
